Responsible Gaming
Gaming Should Be Entertainment, Not Income
Online pokies should only be enjoyed as a form of entertainment, never as a way to earn money or solve financial problems. Always gamble within your means and remember that the house has a mathematical advantage in all games of chance.
We encourage all players to approach gaming responsibly and to set strict limits on time and money spent.
Age Verification
In New Zealand, you must be 18 years of age or older to participate in online gambling and play pokies. We take age verification seriously and reserve the right to request proof of age at any time.
If you are under 18, please do not attempt to access gambling services. Parents and guardians are encouraged to use parental controls to prevent underage access.
Warning Signs of Problem Gambling
Do you recognise any of the following warning signs in your own behaviour? If so, seek help immediately:
- Constantly thinking about gambling or past gambling experiences
- Needing to gamble with increasing amounts of money to achieve the same excitement
- Repeatedly trying to control, cut back, or stop gambling without success
- Chasing losses by gambling more money to try to recover what you've lost
- Lying to family, friends, or therapists about the extent of your gambling
- Jeopardising or losing important relationships, education, or career opportunities due to gambling
- Turning to gambling as a way to escape problems or relieve feelings of anxiety or depression
- Borrowing money or selling possessions to finance gambling
- Feeling restless or irritable when trying to reduce or stop gambling
- Making repeated, unsuccessful attempts to control gambling behaviour
If you've ticked any of these boxes, problem gambling support is available.
Self-Help Tools & Responsible Gaming Features
Most reputable online casinos offer built-in tools to help you maintain control. Consider using:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're prepared to lose before stopping play
- Reality Checks: Enable pop-up reminders at regular intervals showing how long you've been playing and how much you've spent
- Time Limits: Set session time limits to prevent extended play periods
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling services when you feel you're losing control
- Account Closure: Close your account entirely if you wish to stop gambling
Use these tools proactively and honestly. They are designed to protect you.
Support Organizations & Helplines
If you're struggling with problem gambling, professional help is available. Please reach out to one of these organisations:
New Zealand
- Problem Gambling Foundation: 0800 664 262 (free call) | www.pgf.nz
- Gambling Helpline: 0800 006 886 (24/7 free service) | Text support available
International Support (if accessing from outside NZ)
- Australia – Gambling Help Online: www.gamblinghelponline.org.au
- UK – GamCare: www.gamcare.org.uk
- UK – GamStop (National Self-Exclusion Scheme): www.gamstop.co.uk
- Canada – Responsible Gambling Council: www.responsiblegambling.org
- USA – National Council on Problem Gambling: www.ncpgambling.org
All of these services offer confidential, free, and expert support. Speaking to someone is the first step toward recovery.
If You Need Help, Please Reach Out
Problem gambling is a real issue, but it is treatable. There is no shame in seeking help. If you or someone you know is struggling with gambling, contact the Problem Gambling Foundation on 0800 664 262 today.
Remember: your wellbeing is more important than any game. Help is available, and recovery is possible.